How long do deliveries take?

You will receive your order 1-3 working days from the day you place your order. Do note that we do not make deliveries on weekends and public holidays as our logistics partner does not work on weekends and public holidays.

How will my order be delivered?

Your order will be delivered via our free SingPost SmartPac. You will receive a tracking number once delivery is confirmed. You can track your order at http://www.singpost.com/track-items. Simple!

What if there is no one at home during delivery?

Your SmartPac will be delivered to your letterbox instead. Don’t worry, you will receive your item!

How do I get free deliveries?

We offer free deliveries for all orders. Yes... FREE!

Do you have a store for self collection or do you do meet up?

You can self collect your order at 50 Bukit Batok Street 23 #07-25 Singapore 659578. Email us at holla@deckout.com.sg to fix a collection date and timing with our friendly staff!

I received a damaged item. Can I do an exchange?

We can do an exchange for the following defects: the item is badly damaged container/content leaked/product expired. However we are unable to do an exchange for minor cosmetic damages (such as dented tin cap, broken seal but content is still intact). Please do send us a snap shot of the damaged item to holla@deckout.com.sg to expedite the exchange.

How much is the delivery to Malaysia and how long will it take?

Delivery to Malaysia is FREE via our courier service and it will take approximately 2 working days. 

How much is the delivery to India and how long will it take?

Delivery to India is SGD 8 via SingPost Registered Mail. It will take approximately 7-10 working days.