Delivery & Returns

How long do deliveries take?

You will receive your order 2-3 working days from the day you place your order. Do note that we do not make deliveries on weekends and public holidays as our logistics partner does not work on weekends and public holidays.

How will my order be delivered?

Your order will be delivered via our free SingPost SmartPac. You will receive a tracking number once delivery is confirmed. We apologise that we don't do self-collections or meet ups. You can track your order at http://www.singpost.com/track-items.   

I received a damaged item. Can I do an exchange?

We can do an exchange for the following defects: the item is badly damaged container/content leaked/product expired. However we are unable to do an exchange for minor cosmetic damages (such as dented tin cap, broken seal but content is still intact). In the case of damaged items, please send a snapshot of the damaged item to holla@deckout.com.sg and we will look into it.

How much is the delivery cost for countries outside of Singapore and how long does it take?

India: Delivery to India is SGD 8 via our courier service and it will take approximately 7-10 working days

Malaysia: Delivery to Malaysia is free via our courier service and it will take approximately 3 working days

Product

Do you have samples that I can try out before I purchase a full size product?

We do not have sample at the moment but we are looking at the possibility of having samples available in the future, and the future is looking bright.

The product I want to buy is currently out of stock. When will it be restock again?

Bummer! Send us an email at holla@deckout.com.sg and we’ll get back to you. Do follow our social media (Facebook / Instagram) for the latest product updates as well.

Are you items authentic?

Yes all our products are 100% authentic. We purchase our items directly from the authorised distributors so they are guaranteed original. We don't support em' fake news!

Payments

What kind of payments do you accept?

We only accept payment through PayPal and Credit Card. We do not accept direct bank transfer or ATM transfer.